Return & Refund Policy
Last Updated: August 2026
At Happy Treats, we carefully prepare every order to make your celebration special. Since cakes and many celebration products are freshly prepared and customised for individual orders, returns and refunds are subject to the conditions below.
1. Cake & Food Products
Due to the perishable nature of cakes and food products, we generally do not accept returns or exchanges after delivery.
Please check your order carefully when it arrives and contact us immediately if there is an issue.
2. Damaged or Incorrect Orders
If you receive:
- A damaged cake
- The wrong cake
- A significantly different product from what was ordered
- A missing item from your order
please contact Happy Treats as soon as possible after delivery.
We may request clear photographs or videos of the product and packaging to assess the issue.
After reviewing the case, we may offer an appropriate resolution, which can include:
- Replacement
- Partial refund
- Full refund
- Store credit
The resolution will depend on the nature and severity of the issue.
3. Customised Cakes
Custom cakes are prepared specifically according to the customer’s requirements.
Because these cakes are personalised, custom cake orders generally cannot be returned or cancelled once preparation has started.
Minor variations in colour, decoration, shape, or finishing may occur because cakes are handmade and may not be considered a defect.
4. Cancellation Policy
Cancellation requests should be made as early as possible after placing an order.
Cancellation may not be possible once:
- Cake preparation has started
- Customisation has begun
- The order has been dispatched
- The delivery process has started
For eligible cancellations, any applicable refund will be processed according to the circumstances of the order.
5. Refund Eligibility
A refund may be considered when:
- The wrong product was delivered
- The product arrived significantly damaged
- A major order error occurred
- Happy Treats is unable to fulfil a confirmed order
Refunds are not normally provided for:
- Change of mind
- Incorrect customer information
- Customer unavailability at delivery
- Minor differences in cake decoration
- Personal taste preferences
- Failure to collect or receive an order for customer-related reasons
6. Delivery Issues
If delivery cannot be completed because of an incorrect address, incorrect phone number, customer unavailability, or other customer-related reasons, a refund may not be available.
Additional delivery charges may apply if another delivery attempt is possible.
7. Refund Processing
Once a refund is approved, it will generally be processed through the original payment method where possible.
The time taken for the amount to appear in your account may depend on the payment gateway, bank, or financial institution.
Happy Treats is not responsible for delays caused by third-party payment providers or banks.
8. Non-Delivery
If your order has not been delivered within the expected delivery period, please contact us immediately.
We will review the order status and work with the relevant delivery team to resolve the issue.
9. Proof of Issue
For damaged, incorrect, or missing products, customers may be asked to provide:
- Order number
- Photographs of the product
- Photographs of the packaging
- Delivery details
- A description of the issue
This information helps us investigate and resolve the complaint fairly.
10. Gift & Combo Products
For gift items, chocolates, flowers, and other non-perishable products included in a combo, return or replacement eligibility will depend on the condition of the product and the specific issue reported.
Products that are damaged or incorrectly supplied may be eligible for replacement or refund after review.
11. Contact Us
For any return, refund, cancellation, or order-related concern, please contact us.
Happy Treats
Phone: 9290130591
Email: vemulasaianirudh2003@gmail.com
Please include your order details and a clear description of the issue so we can assist you quickly.
Wrapped with Love
We want every Happy Treats order to bring happiness to your celebration. If something isn’t right with your order, please reach out to us and we’ll do our best to make it right.