Delivery Policy
Last Updated: August 2026
At Happy Treats, we understand that every cake is ordered for a special moment. We make every effort to prepare and deliver your order safely, fresh, and on time.
1. Delivery Availability
Delivery availability depends on your location, product availability, delivery schedule, and the selected date.
Please enter your delivery location during checkout to check whether delivery is available for your area.
2. Delivery Time
The available delivery date and time will be displayed during the ordering or checkout process, depending on the location and product selected.
For special occasions, we recommend placing your order in advance to allow sufficient preparation and delivery time.
3. Same-Day Delivery
Same-day delivery may be available for selected cakes and locations, subject to:
- Product availability
- Order time
- Delivery location
- Preparation requirements
- Delivery capacity
Custom, designer, theme, and wedding cakes may require advance ordering and may not be eligible for same-day delivery.
4. Delivery Charges
Delivery charges may vary depending on the delivery location, distance, order type, and selected delivery option.
Any applicable delivery charges will be displayed during checkout before the order is confirmed.
5. Accurate Delivery Details
Customers are responsible for providing accurate delivery information, including:
- Recipient name
- Complete delivery address
- Phone number
- Landmark
- Delivery instructions
Happy Treats cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
6. Recipient Availability
The recipient or an authorised person should be available to receive the order at the provided delivery address.
If nobody is available, our delivery team may contact the recipient using the provided phone number.
Depending on the circumstances, another delivery attempt may be subject to additional charges.
7. Delivery Delays
We make every effort to deliver orders within the selected time period. However, unexpected delays may occur because of:
- Heavy traffic
- Weather conditions
- Road restrictions
- Public events
- Technical issues
- High order volumes
- Delivery partner delays
- Other circumstances beyond our control
For time-sensitive celebrations, customers are encouraged to place orders in advance.
8. Cake Handling
Cakes are carefully packed before dispatch. Customers should handle the cake carefully after delivery and store it according to the instructions provided with the order.
For the best taste and presentation, cakes should be kept under suitable storage conditions and consumed within the recommended period.
9. Custom & Special Orders
Custom cakes, wedding cakes, theme cakes, and large celebration orders may require additional preparation time.
The delivery schedule for such orders will depend on the design complexity, quantity, and preparation requirements.
10. Delivery Address Changes
If you need to change your delivery address after placing an order, please contact us as soon as possible.
Address changes may not be possible once the order has been prepared or dispatched.
Additional delivery charges may apply if the new address requires a different delivery route.
11. Failed Delivery
An order may be considered a failed delivery if:
- The address is incorrect
- The recipient is unavailable
- The phone number provided is unreachable
- The customer refuses to accept the order
- The delivery location cannot be accessed
- The customer provides incorrect delivery instructions
In such cases, refunds or replacement deliveries may not be available.
12. Order Tracking
Where tracking is available, customers may receive delivery updates through the contact details provided during checkout.
Tracking availability may depend on the delivery service used for the order.
13. Contact Us
For delivery-related questions or assistance, please contact us.
Happy Treats
Phone: 9290130591
Email: vemulasaianirudh2003@gmail.com
Please keep your order details ready when contacting us regarding a delivery.
Wrapped with Love
We work hard to make sure every Happy Treats order reaches you safely and ready to make your celebration sweeter.