Terms & Conditions
Last Updated: August 2026
Welcome to Happy Treats. By accessing our website, browsing our products, or placing an order, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About Our Website
Happy Treats provides cakes, cake combos, customised cakes, gifts, and related celebration products through our website.
We reserve the right to update product information, pricing, availability, images, offers, and website content whenever required.
2. Product Information
We make every effort to display our cakes and products as accurately as possible.
However, slight differences in:
- Cake colour
- Decoration
- Shape
- Packaging
- Toppings
- Product presentation
may occur because our products are handmade and prepared individually.
Product images are for representation purposes and the final product may have minor variations.
3. Cake Orders
Customers are responsible for providing accurate information while placing an order, including:
- Customer name
- Phone number
- Delivery address
- Delivery date
- Delivery instructions
- Personalised message
- Cake design or custom requirements
Happy Treats cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
4. Custom Cake Orders
Custom cakes are prepared according to the requirements provided by the customer.
Customers may share reference images, colours, themes, messages, or other design preferences. While we make every effort to achieve the requested design, handmade cakes may have minor differences from the reference image.
Custom orders may require additional preparation time and may have different pricing depending on the design and requirements.
5. Pricing & Payment
All product prices displayed on the website are subject to change without prior notice.
The final price applicable to an order will be the price displayed at the time the order is placed.
Orders will be processed after successful payment confirmation, where online payment is applicable.
Happy Treats reserves the right to cancel an order in cases such as incorrect pricing, product unavailability, payment issues, or technical errors.
6. Delivery
We make every reasonable effort to deliver orders within the selected delivery schedule.
Delivery may be affected by:
- Traffic
- Weather conditions
- Incorrect address
- Customer unavailability
- Special events or holidays
- Unexpected operational circumstances
Delivery timings may vary depending on the location and type of order.
The customer is responsible for ensuring that someone is available to receive the order.
7. Delivery Address
Customers must provide a complete and accurate delivery address and contact number.
If the delivery address or contact information is incorrect, Happy Treats may not be able to complete the delivery successfully.
Additional delivery charges may apply if a second delivery attempt is required due to customer-related reasons.
8. Order Cancellation
Cancellation requests should be made as early as possible after placing an order.
Because cakes and customised products are often prepared specifically for individual orders, cancellation may not be possible once preparation has started.
Customised, personalised, or specially prepared orders may be non-cancellable after confirmation.
Any eligible refund will be processed according to the applicable cancellation and refund policy.
9. Refunds & Replacements
If you receive a product that is significantly damaged or incorrect, please contact Happy Treats as soon as possible after delivery.
Customers may be required to provide clear photographs or other information to help us review the issue.
Approved refunds, replacements, or other resolutions will be provided at the discretion of Happy Treats based on the circumstances of the order.
10. Food Allergies
Our products may contain or come into contact with common allergens such as:
- Milk
- Nuts
- Wheat
- Soy
- Eggs
- Other ingredients
Customers with food allergies or dietary restrictions should contact us before placing an order.
Happy Treats cannot guarantee an allergen-free environment unless specifically confirmed by us.
11. Personalised Messages
Customers are responsible for checking the spelling and wording of personalised messages before confirming an order.
Happy Treats is not responsible for spelling or wording errors supplied by the customer.
12. Offers & Promotions
Promotional offers, discounts, coupons, and special deals may be subject to specific terms and conditions.
Offers may have limited validity, product restrictions, minimum order requirements, or other conditions.
Happy Treats reserves the right to modify or withdraw promotional offers without prior notice.
13. Website Content
All website content, including:
- Images
- Logos
- Text
- Graphics
- Product descriptions
- Designs
- Branding
belongs to Happy Treats or its respective content providers and may not be copied, reproduced, modified, or distributed without permission.
14. Website Availability
We aim to keep the website available and functioning properly. However, temporary interruptions may occur because of maintenance, technical issues, hosting problems, internet connectivity, or circumstances beyond our control.
Happy Treats does not guarantee uninterrupted or error-free website access.
15. User Responsibilities
Users agree not to:
- Misuse the website
- Provide false information
- Attempt unauthorised access
- Interfere with website functionality
- Use the website for unlawful activities
- Copy or misuse website content
We reserve the right to restrict access where misuse is identified.
16. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website and placing an order, you acknowledge that certain information is required to process your order, communicate with you, and arrange delivery.
17. Changes to These Terms
Happy Treats may update these Terms & Conditions from time to time.
Any updated version will be published on this page with the revised date.
Customers are encouraged to review this page periodically.
18. Contact Us
If you have questions regarding these Terms & Conditions, please contact us.
Happy Treats
Phone: 9290130591
Email: vemulasaianirudh2003@gmail.com
Wrapped with Love
Thank you for choosing Happy Treats to be part of your special moments.